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Terms of Service

Inala Software (Pty) Ltd · Effective Date: April 1, 2026

1. Introduction

  • 1.1 These Terms of Service ("Terms") govern the access to and use of the platform and services ("Services") provided by Inala Software (Pty) Ltd ("Inala", "we", "us"), a South African company (Reg: 2023/615693/07).
  • 1.2 By accessing the Services, you ("User") agree to these Terms. If you are signing on behalf of a company, you warrant that you have the authority to bind that entity.
  • 1.3 These Terms apply to all training providers, facilitators, and learners using the Platform.

2. Services & Availability

  • 2.1 Inala provides a cloud-based platform for training management, recruitment, and attendance tracking.
  • 2.2 Service Level: We aim for 99.5% uptime (excluding scheduled maintenance). We will provide at least 24 hours' notice for any planned downtime.
  • 2.3 Modifications: We reserve the right to update features. Significant changes that diminish the core functionality of a Paid Plan will be communicated to Users 30 days in advance.

3. Fees, Tokens and Payment

  • 3.1 Tokens. Paid Services are paid for with prepaid credits ("Tokens"). One Token is worth one South African cent (R0.01), excluding VAT. Tokens are held in a balance on one account on the Platform (the "Token Balance") and can only be used for Services on that account.
  • 3.2 Buying Tokens. You buy Tokens in advance, by card through our payment provider Paystack, or by another method we agree with you in writing. VAT is added to the purchase price, and we issue a tax invoice for every purchase. A minimum purchase may apply and is shown before you pay. Tokens are added to your Token Balance once the payment clears. We do not store your full card details.
  • 3.3 Scheduled purchases. You may save a card and authorise us to charge it when you are not present, for: (a) a monthly purchase of an amount, on a day of the month, that you choose; and (b) an automatic purchase of an amount you choose whenever your Token Balance falls below a level you set, up to any monthly limit you set. We charge only the amounts you set, only for Tokens, and issue a tax invoice for each charge. You may withdraw this authority at any time on the Platform, which stops all scheduled purchases immediately. Withdrawing it does not reverse charges already made.
  • 3.4 How Tokens are used. Tokens are deducted from your Token Balance at the prices shown on the Platform, or in your signed agreement with us (clause 3.14): (a) Seats are charged daily. Each night we deduct one thirtieth of the monthly price for each seat active that day. Seats are learners, internal users, stakeholders and Client Portal seats. (b) A learner is active on a day if they are enrolled on, or have dropped off from, a project of yours that has started and not ended. Each learner counts once, however many projects they are on. A user is active on any day their access is active. (c) Learner prices may reduce in bands as learner numbers grow, as shown on the Platform. (d) Usage is charged when it happens. This covers WhatsApp messages (charged only once delivered), SMS messages (charged for each part of a message once our SMS provider accepts it for sending, whether or not it is delivered), recruitment enrolments, AI features and other usage-based features. The Platform shows the price, or for AI features an estimate, before you use them. (e) Every deduction is listed on the token statement on the Platform.
  • 3.5 Tokens do not expire. Unused Tokens stay in your Token Balance for as long as your account exists. They do not expire through non-use.
  • 3.6 Tokens are non-refundable. Tokens are a prepayment for Services. Except as set out in clause 3.9 (billing errors) and clause 3.13 (your statutory rights): (a) Tokens cannot be refunded, redeemed for cash, or exchanged for anything other than Services, in whole or in part. This includes unused Tokens. (b) This applies whatever the reason, including if you use fewer Services than expected, reduce your seats, end a project, stop using the Services or close your account, or if your account is suspended or terminated. (c) Tokens cannot be transferred, sold or assigned to another account or person. (d) Tokens correctly deducted for Services are not returned to your Token Balance. Tokens are not a deposit and do not earn interest. They can only be used for Services on the Platform.
  • 3.7 Promotional Tokens. Tokens we give you free of charge, for example as a bonus or a goodwill credit, form part of your Token Balance and are used in the same way. They have no cash value and are never refunded. We may withdraw them if they were given in error or if you breach these Terms.
  • 3.8 Keeping your balance above zero. (a) Usage that needs Tokens will not run if your Token Balance cannot cover it. (b) Daily seat charges continue when your balance is low, and can take it below zero. (c) If your Token Balance is below zero, we may pause access for your internal users until it is back to zero or above. For a client organisation, its Client Portal users are paused. (d) Your account administrator can always buy Tokens while access is paused, and no data is deleted. (e) The Platform warns account administrators when the balance is running low, but keeping it funded is your responsibility.
  • 3.9 Billing errors. Tell us at info@inala.io within 14 days if you believe a deduction or charge is wrong. If we confirm an error, such as a duplicate charge, or a deduction at the wrong price or for seats or usage that did not happen, we will credit the Tokens back to your Token Balance. Where the error is in a card payment itself, we will refund that payment instead. Otherwise the deduction or charge is final. An SMS our SMS provider accepted for sending, but that was not delivered, is not a billing error.
  • 3.10 Chargebacks and reversals. If a payment for Tokens is reversed, charged back or refunded through your bank or our payment provider, we will remove the Tokens credited for it. This may take your Token Balance below zero, and clause 3.8 then applies. Please contact us before disputing a charge with your bank. While a dispute is open, we may pause scheduled purchases.
  • 3.11 Client Portal seats. (a) A client organisation pays for its own Client Portal seats from its own Token Balance. (b) Before its Client Portal opens, its administrator must accept these Terms, and it must buy at least one month of Tokens for the seats not covered by a training provider. (c) A training provider may cover some or all of a client organisation's seats. Covered seats are charged daily to the training provider's Token Balance, for the full number it has agreed to cover, whether or not all are in use, until it changes its cover. (d) Seats a training provider stops covering are paid for by the client organisation.
  • 3.12 Price changes. (a) We may change our prices. We will give at least 30 days' notice, on the Platform or by email, before raising the price of seats or any other fixed price. (b) Prices that follow our suppliers' costs, such as WhatsApp messages, SMS messages and AI features, may change without notice. The price shown before use applies. (c) A Token is always worth R0.01. A price change changes how many Tokens a Service uses, not the value of Tokens you hold.
  • 3.13 Your statutory rights. Nothing in this clause 3 limits any right you have under the Consumer Protection Act 68 of 2008, or under any other law, that cannot lawfully be excluded. In particular, if the Consumer Protection Act applies to you, you may ask us to refund the purchase price of your unused purchased Tokens when you close your account. We will pay it within 30 days of your request. The Act applies to natural persons, and to businesses whose asset value and annual turnover are both below the threshold set under it (currently R2 million). Promotional Tokens are never refunded.
  • 3.14 Signed agreements and invoices. If you have a signed agreement with Inala that sets different prices, covers some Services for a fixed fee, or provides for invoicing, that agreement applies to those Services. Invoices are payable by the due date shown on them. If an invoice is more than 7 days overdue, we may suspend access after giving 48 hours' notice. Disputes about an invoice must reach us within 14 days of its date.
  • 3.15 Closing your account. You may stop using any Service, or close your account, at any time by contacting us at info@inala.io. Seat charges stop from the next day. Closing your account does not entitle you to a refund of unused Tokens (clause 3.6), except as set out in clause 3.13. Unused Tokens stay recorded against the account and are available again if it is reopened.

4. Data Privacy & POPIA

  • 4.1 Roles: For the purposes of the Protection of Personal Information Act (POPIA), the User is the "Responsible Party" (Controller) and Inala is the "Operator" (Processor).
  • 4.2 Consents: The User warrants that they have the legal basis (consent or legitimate interest) to process the Personal Information of any learners or stakeholders uploaded to the Platform.
  • 4.3 Inala's Duty: We shall process Personal Information only to provide the Services and shall implement industry-standard security measures (encryption in transit and at rest) to protect such data.

5. Data Storage & Backups

  • 5.1 Our Commitment: Inala performs regular (including daily) backups of the Platform database using commercially reasonable practices. While these backups are designed to support data recovery, Inala does not guarantee that all data will be recoverable in all circumstances.
  • 5.2 User Responsibility: Users are encouraged to export critical reports periodically.
  • 5.3 Data Portability: Upon termination of a Paid Plan, Users have 30 days to export their data. After this period, Inala reserves the right to delete User Content in accordance with our data retention policy.

6. Intellectual Property

  • 6.1 Inala IP: We own all rights, titles, and interests in the Platform, including software code, UI/UX design, and logos.
  • 6.2 User Content: You retain ownership of all data you upload. You grant Inala a limited license to host, backup, and process this data solely to provide the Services.

7. Acceptable Use

Users shall not:

  • Use the Platform for any fraudulent activity or to bypass SETA/regulatory requirements.
  • Reverse-engineer, decompile, or "scrape" the Platform.
  • Share login credentials with unauthorized third parties.

8. Limitation of Liability

  • 8.1 Direct Damages: To the maximum extent permitted by law, Inala's total liability for any claim arising from these Terms is limited to the total fees paid by the User in the 12 months preceding the claim.
  • 8.2 Exclusions: Inala shall not be liable for any indirect, incidental, or consequential damages (such as loss of profits or business) resulting from system downtime or data loss, unless caused by Inala's gross negligence.

9. Indemnity

  • 9.1 Mutual Indemnity: Each party agrees to indemnify and hold the other harmless against third-party claims arising from a breach of these Terms or a violation of POPIA, provided the claim is caused by the indemnifying party's negligence.

10. Termination

  • 10.1 By User: You may cancel your subscription at any time by contacting us at info@inala.io; access continues until the end of the current paid period, and refunds are governed by clause 3.4.
  • 10.2 By Inala: We may terminate this agreement with 30 days' notice. We may suspend access immediately if we detect a security threat or evidence of fraudulent use of the Platform.

11. General

  • 11.1 Governing Law: These Terms are governed by the laws of the Republic of South Africa.
  • 11.2 Force Majeure: Inala is not liable for delays caused by power outages (load shedding), telecommunication failures, or other events beyond our reasonable control.
  • 11.3 Entire Agreement: These Terms, together with our Privacy Policy, constitute the full legal agreement between the parties.

Empower the learner. Compliance follows. Abundance flows.