Terms of Service

Inala Software (Pty) Ltd · Effective Date: April 1, 2026

1. Introduction

1.1 These Terms of Service ("Terms") govern the access to and use of the platform and services ("Services") provided by Inala Software (Pty) Ltd ("Inala", "we", "us"), a South African company (Reg: 2023/615693/07).
1.2 By accessing the Services, you ("User") agree to these Terms. If you are signing on behalf of a company, you warrant that you have the authority to bind that entity.
1.3 These Terms apply to all training providers, facilitators, and learners using the Platform.

2.1 Inala provides a cloud-based platform for training management, recruitment, and attendance tracking.
2.2 Service Level: We aim for 99.5% uptime (excluding scheduled maintenance). We will provide at least 24 hours' notice for any planned downtime.
2.3 Modifications: We reserve the right to update features. Significant changes that diminish the core functionality of a Paid Plan will be communicated to Users 30 days in advance.

3.1 Paid Plans: Subscriptions are billed in arrears. Usage-based billing (e.g., per learner) is calculated based on Inala's system logs. An "active learner" is defined as any learner profile that has been created, uploaded, or engaged with the Platform during a billing period, as recorded in Inala's system logs.
3.2 Billing Disputes: Users must notify Inala of any billing discrepancies within 14 days of the invoice date. Failing this, the invoice shall be deemed accepted.
3.3 Non-Payment: If payment is more than 7 days overdue, Inala may suspend access. We will provide 48 hours' notice before suspension.
3.4 Refunds & Cancellation: You may cancel a subscription at any time by contacting us at info@inala.io. Provider plans (learner-based, internal-user and stakeholder) are invoiced in arrears per clause 3.1; Client Portal seats are billed monthly in advance to the client organisation by card. On cancellation of any plan, access remains active until the end of the current paid billing period, after which no further charges are raised. Subscriptions are non-refundable: because you may cancel at any time and retain access for the remainder of the paid period, we do not provide pro-rata refunds for the current billing period, and amounts already charged are non-refundable save where required by law or in the case of a proven billing error (see clause 3.2).

4.1 Roles: For the purposes of the Protection of Personal Information Act (POPIA), the User is the "Responsible Party" (Controller) and Inala is the "Operator" (Processor).
4.2 Consents: The User warrants that they have the legal basis (consent or legitimate interest) to process the Personal Information of any learners or stakeholders uploaded to the Platform.
4.3 Inala's Duty: We shall process Personal Information only to provide the Services and shall implement industry-standard security measures (encryption in transit and at rest) to protect such data.

5.1 Our Commitment: Inala performs regular (including daily) backups of the Platform database using commercially reasonable practices. While these backups are designed to support data recovery, Inala does not guarantee that all data will be recoverable in all circumstances.
5.2 User Responsibility: Users are encouraged to export critical reports periodically.
5.3 Data Portability: Upon termination of a Paid Plan, Users have 30 days to export their data. After this period, Inala reserves the right to delete User Content in accordance with our data retention policy.

6.1 Inala IP: We own all rights, titles, and interests in the Platform, including software code, UI/UX design, and logos.
6.2 User Content: You retain ownership of all data you upload. You grant Inala a limited license to host, backup, and process this data solely to provide the Services.

Users shall not:

Use the Platform for any fraudulent activity or to bypass SETA/regulatory requirements.
Reverse-engineer, decompile, or "scrape" the Platform.
Share login credentials with unauthorized third parties.

8.1 Direct Damages: To the maximum extent permitted by law, Inala's total liability for any claim arising from these Terms is limited to the total fees paid by the User in the 12 months preceding the claim.
8.2 Exclusions: Inala shall not be liable for any indirect, incidental, or consequential damages (such as loss of profits or business) resulting from system downtime or data loss, unless caused by Inala's gross negligence.

9.1 Mutual Indemnity: Each party agrees to indemnify and hold the other harmless against third-party claims arising from a breach of these Terms or a violation of POPIA, provided the claim is caused by the indemnifying party's negligence.

10.1 By User: You may cancel your subscription at any time by contacting us at info@inala.io; access continues until the end of the current paid period, and refunds are governed by clause 3.4.
10.2 By Inala: We may terminate this agreement with 30 days' notice. We may suspend access immediately if we detect a security threat or evidence of fraudulent use of the Platform.

11.1 Governing Law: These Terms are governed by the laws of the Republic of South Africa.
11.2 Force Majeure: Inala is not liable for delays caused by power outages (load shedding), telecommunication failures, or other events beyond our reasonable control.
11.3 Entire Agreement: These Terms, together with our Privacy Policy, constitute the full legal agreement between the parties.

Empower the learner. Compliance follows. Abundance flows.